Queen Alexandra Hospital

Queen Alexandra Hospital 2018-05-30 Person 5 5 0

Very clean, efficient and friendly. Cannot fault the care I received.

Queen Alexandra Hospital 2018-05-30 Person 4 5 0

I booked in at reception at about 9:50/55 for 10am chemo. I was given my wristband and went to sit in the prescribed area. Just after 10 the nurse came along and I wasn't called. I waited until after 10:30 when they came back I again wasn't called. My wife asked. I was told that I had not booked in! I felt at this point I was being blamed when there was a hiccup at the reception. My wife also tried speaking to the nurse who on 2 occasions completely ignored her - which we both thought was extremely rude. There is a simple way to overcome this hiccup. The person collecting the patients asks if EVERY patient due at a certain time if they are there - this would mean that all who were there would be picked up even if they had not booked in correctly - or that the reception desk forgot to tick it off. When you are due to be in the unit for upwards of 7 hours anyway any delay is very frustrating and when even one member of staff ignores you it doesn't help the mood. I SHOULD NOT be forced to enter my ethnic group as it is totally irrelevant I am very unhappy and so far it is the only time I have EVER been forced to fill it in!

Queen Alexandra Hospital 2018-05-29 Person 5 5 0

Great experience

Queen Alexandra Hospital 2018-05-26 Person 4 5 0

Everything was fine considering that I had a major operation on my hip and the care was faultless. Picking up a minor urinary issue delayed my discharge from hospital which probably didn’t help my mind set but that’s life! I was a bit flustered when I packed up to leave as the bed was required urgently but that is really nothing to be worried about.i enjoyed the food as well!

Queen Alexandra Hospital 2018-05-23 Person 5 5 0

All the staff that felt with me were kind curtius explained every thing to me and were very quick

Queen Alexandra Hospital 2018-05-22 Person 5 5 0

All appointments on time. Staff listened to you. The staff made me feel welcome and not a nuisance. Much better than other departments such as cardiac where you are not welcome and rushed in an out in less then two minutes despite having to wait months for an appointment. Well done. If one department can do this why cannot the others.

Queen Alexandra Hospital 2018-05-18 Person 5 5 0

Excellent service and I thought that the staff treated me in a most caring way. The nurses were efficient friendly and completely put me at ease. I would have no hesitation in recommending the hospital to others. I just wished that my local G. Ps could be equally as efficient and helpful.

Queen Alexandra Hospital 2018-05-18 Person 4 5 0

The Renal outpatients team at QA are all superb - so friendly, caring and above all professional (Michelle has got to be the best Receptionist ever). However, I was not enamoured with the Consultant who has replaced Jasna - I was in and out of his room in under 5 minutes, having never met him before and I have no idea of his name. Jasna was a truly brilliant Consultant to both me and my wife (my donor) and we shall miss her. Apparently she was "sacked" and obviously we do not know the exact reason but we cannot believe it was justified. She took time to make her patients feel at ease, answered all our questions and made us feel like friends and not her next appointment (the exact opposite to her replacement). We have a friend who was also a patient of Jasna who feels exactly the same. We wish her well and would love to see her back where she belongs.

Queen Alexandra Hospital 2018-05-17 Person 5 5 0

Because of an error regarding my postponed chemo appointment, my meds were not available on the day of my appointment. My son phoned the day after and spoke both to pharmacy and Day Unit to check if my Meds (which I should have been taking from the previous evening) were ready for collection. After several phone calls he discovered they were ready for collection- by mid day... We drove to QA and my son went in to Day Unit to collect my Meds, returning what felt like some considerable time later. He explained that he had arrived at Reception in the Day Unit where two people were behind the desk studying computer screens. In order to be polite and not interrupt he waited patiently. Time went on. Neither person acknowledged his presence at all and both departed without asking him what he wanted or apologising for the wait. Someone else turned up at which point he asked if he could please collect my Meds. He was told to wait further as the person was doing something else. He was finally given my Meds and left feeling pretty frustrated. This is NOT AT ALL what the Day Unit is like, hence my high scores above so I want to highlight to you this uncharacteristic behaviour. One should not be left at Reception like a lemon while staff ignore one’s presence. We deliberated at great length whether or not to bring this to your attention but felt you would prefer some honest feedback. Many thanks in general to a super, hardworking team of staff!!!!!

Queen Alexandra Hospital 2018-05-15 Person 4 5 0

The only problem I had was that I wasn't seen for 30 minutes after the time scheduled for my appointment. The Doctor I saw in the Rheumatology Department was thorough and showed a lot of interest in my condition.